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Moments & Experiences

At Ostana, we believe that consistent, positive, and personalized interactions are key to developing long-term customer relationships. When businesses take the time to create unforgettable Moments & Experiences for their customers, they gradually build trust and loyalty, which then evolve into authentic and meaningful relationships.

About feature

What Are Moments & Experiences?

Moments

Moments are the meaningful interactions customers have with your business. They can be as small and simple as everyday actions like greeting someone by their name or as big as surprising a customer with an exciting personalized gift. When you offer your customers these positive moments, you show them that they matter, helping them form a genuine connection with your business.

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Experiences

Experiences are the special occasions that customers access and enjoy through your business. Whether it’s a private shopping party, an exclusive wine-tasting, a new sneaker premier, or a relaxing spa retreat, memorable experiences allow you to forge a lasting bond between your business and your customers.

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Offers and Rewards

Give Your Customers Something to Look Forward to

Capture the spirit of excitement by creating your very own Offers & Rewards uniquely tailored to your business! Keep it simple or get as creative as you want with personalized promotions and memorable marketing campaigns that will have customers eagerly awaiting their next visit.

With our easy-to-use platform, you can:

  • Be as creative as you want when creating your Offers & Rewards. There are no limits!
  • Provide access to exclusive events, promotions, and discounts that bring customers closer to your business.
  • Present customers with personalized gifts and rewards based on their unique interests or purchase history.
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Surprise Gifts

Delight Your Customers with Unexpected Surprises

Brighten your customers’ days by surprising them with extra rewards! Whether you want to thank them for their loyalty by bumping them to the front of a line, send over some holiday merch in honor of their membership anniversary, or commemorate their birthday with a bottle of their favorite wine, Ostana lets you do it all.

With Ostana, you can:

  • Come up with personalized gift ideas based on a customer’s interests, profile, and purchase history.
  • Keep track of important events like birthdays and membership anniversaries so you never miss a chance to reach out with the right gift and strengthen your customer relationships.
  • Send out gifts in real time or let customers work toward them by accumulating points or progressing through reward tiers.
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Actionable Insights

Tap Into Data- Driven Insights to Build Meaningful Relationships With Your Customers

Ostana’s Actionable Insights allow you to build deeper connections with your customers by also diving deeper into your data. We put the puzzle together for you, surfacing insights about customer details and purchase patterns that uncover the root of your customers’ wants and needs. From celebrating milestones in the customer journey to creating targeted promotions for different segments of your audience, you can use data to power up every interaction customers have with your business.

Ostana’s Reporting feature lets you:

  • Generate Offers & Rewards based on your customers’ behaviors and preferences.
  • Keep track of vital customer information all in one convenient location.
  • Observe the performance of different promotions and make adjustments to future offerings.
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Employee Empowerment

Make Your Employees Part of the Customer Journey

As your business grows, it becomes harder and harder to give each of your customers/members the personal care they deserve. But, with Ostana’s features, you can share the responsibility of catering to your shoppers with your employees!

Ostana empowers small business employees to:

  • Reward customers/members with pre-determined surprises.
  • Access and add to personalized notes on customer/member profiles.
  • Leverage historical data about customer’s/member’s behaviors and preferences to provide a deeper experience.
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Custom Messaging

Communicate Your Message Your Way

Even the most well-planned promotions are only useful if your customers/members actually participate. Make sure every single one of your marketing campaigns captures the spirit of the occasion and the attention of your intended audience.

With Ostana, you can:

  • Streamline the writing process by choosing from expertly-crafted messaging templates.
  • Customize your messages for each lifecycle of your audience to give every customer a personalized experience.
  • Schedule messages in advance to make sure they reach your audience at just the right moment.

Benefits

Make Loyalty Meaningful With Ostana

All the tools you need to make your business stand out.

Drive Growth

Pack your customer journey full of exciting Moments & Experiences that encourage repeat business, increase sales, and make your business stand out as a must-visit destination.

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Strengthen Relationships

Create customer relationships that will stand the test of time by establishing a strong foundation of trust, satisfaction, and loyalty through meaningful interactions.

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Personalize the Experience

Make sure your customers feel valued and appreciated every time they interact with your business with exciting rewards designed just for them.

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Strategize With Data

Explore data from your customers and your marketing campaigns to discover what makes people the most excited to engage with your business.

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Boost Engagement

Showcase the best parts of your business through personalized offers and exclusive events that will have your customers/members running to tell their friends all about you.

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Competitive Advantage

Beat the big box stores by doing what they can't! Offer your customers personalized attention and tailored rewards that outshine the impersonal transactions they get at larger retailers.

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Testimonials

Our Customers Say It Best

We’ve seen remarkable growth ever since we started using Ostana’s loyalty program! Our customers love the rewards they get from simply buying their favorite products, and more and more people have made our store their main destination for supplying their hobbies.

J&P Hobby Supplies
J&P Hobby Supplies
Our Customers